Return Policy

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please read our return policy below:

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

The item must be unused, undamaged, and in its original packaging.
The item must be returned within 30 days of receiving your order.
A valid proof of purchase (order number or receipt) must be provided.

Non-returnable items: Certain products, such as [list specific non-returnable items, like personalized or final sale products], are not eligible for return.

2. How to Return an Item

To start a return, please contact us at twinsfajalimited@gmail.com or +2347000211211. Provide your order number and the reason for the return. We will guide you through the return process and provide you with a return authorization number (if applicable).

3. Return Shipping

You will be responsible for the shipping costs associated with returning the item, unless the return is due to a defect or error on our part.
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

4. Refunds and Processing

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5-10 business days.
Shipping costs are non-refundable.

5. Exchanges

If you would like to exchange an item for a different size or color, please contact us to initiate the exchange process. Exchange eligibility follows the same conditions as our return policy.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at twinsfajalimited@gmail.com with your order number and photos of the defect or damage. We will resolve the issue by offering a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions or concerns regarding our return policy, feel free to reach out to us at:

Email: twinsfajalimited@gmail.com
Phone: +2347000211211
Office Address: Abaranje, Ikotun, Lagos Nigeria.

We value your satisfaction and are here to help!

Thank you for choosing Twinsfaja Nigeria Limited.

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